💡

Customer Support

Online & ready

👋

Welcome to Live Chat!

Tell us who you are so we can assist you with your inquiry immediately.

NUMBER ONE FULFILLMENT
PROFESSIONAL AGENT FAQ

Sourcing & Fulfillment Services

Looking for a reliable dropshipping agent in Shenzhen? Explore our logistics systems, shipping timelines, and custom brand packaging capabilities below.

My name is Junling Fan, a professional, veteran Dropshipping Agent based in Shenzhen, China. Although my profile is brand new to Upwork, my specialized team and I have years of robust experience in the field (handling sales on Shopee, TikTok, Shopify, Etsy, WooCommerce, and wholesaling on AliExpress). We work as your boots on the ground in China, managing product sourcing, storage in our own physical warehouse, quality control, customized packing, and fast global shipping.

Trust is the cornerstone of our service. We communicate with you every single day through your preferred chat channels to keep you updated. Furthermore, I am always available for voice and video calls between 10:00 AM and 6:00 PM China Time. During these calls, I can easily give you a video tour of our physical office and warehouse space to verify operations.

We prepare a highly transparent, dedicated Google Sheet containing the breakdown of product costs, shipping rates, and our service fees. All invoices are consolidated within the same sheet to ensure complete transparency.

Pro Tip: We recommend selecting lighter items for your store as their shipping costs are significantly lower. We also offer discount packages if multiple items are processed together in a single order.

We stand behind our operations. If an item is damaged, lost, or goes missing from our end or during logistics handling, we will either provide a full refund or send a brand-new replacement immediately to ensure your customers remain completely satisfied.

Yes, we accept returns at our warehouse facility in Shenzhen, China. Please note that the end customer or the client will be responsible for covering the return shipping fees back to our physical warehouse.

By being physically present in Shenzhen, China’s primary manufacturing hub, we are directly connected to professional, state-of-the-art factories. We source premium-grade items at competitive low-end manufacturing rates, passing the cost savings directly down to you.

Yes, absolutely. We offer a visual validation service. Our warehouse staff will take high-quality photographs and/or HD videos of your stock or physical products before they leave our warehouse. This ensures you can verify product quality and details before they ship out to your end buyers.

We support multiple customization formats to build your brand authority:
  • Packaging Branding: We can print custom branding directly on packaging using precision laser printing or supply custom-designed logo stickers.
  • Product Customization: We can source specialized factories to customize the physical product itself. Note that physical product modifications generally require specific Minimum Order Quantities (MOQs) requested by the manufacturing plant.

Yes. Our dedicated warehouse team inspects all goods carefully in accordance with your specified instructions before packing. We ensure a seamless experience by systematically stripping away all Chinese labels and supplier invoices from shipping boxes, giving your customers a clean, professional retail-ready experience.

We work with top-tier logistical networks to deliver your orders quickly and reliably. Our standard dropshipping delivery windows are as follows:
  • United States: 7-12 working days
  • United Kingdom: 5-8 working days
  • Europe (Mainland): 6-10 working days
  • Australia: 5-10 working days
  • Canada: 8-15 working days
We also support bulk freight shipping to local physical warehouses and ultra-fast express routes (express lines are significantly more expensive than standard shipping).

We bridge the gap using modern API connections. We connect our ERP system Dian Xiaomi directly to your online storefront (Shopify, Etsy, WooCommerce, TikTok, etc.). This automatically imports your orders, enables our team to fulfill them daily, and automatically pushes back updated tracking numbers directly to your store platform.

To protect customer satisfaction and hide international shipping origins, we offer two distinct tracking upload configurations:
  • Option 1 (China Tracking): We immediately upload the tracking number assigned inside China as soon as we fulfill the orders daily.
  • Option 2 (Last Mile Tracking): This option keeps your origin private. Customers will only see shipping updates once the item arrives in their country and is scanned by the local postal system. *Note: Last Mile numbers can only be uploaded to your store once shipped and officially scanned by the logistics hub.

Yes, absolutely. We have our own physical warehouse facility in Shenzhen where we can receive, stock, and store your products. This is highly recommended for hot-selling products so we can minimize fulfillment times and guarantee same-day handling.

Ready to scale your dropshipping business? Get in touch today!

Contact Sourcing Team